Frequently Asked Questions

What is Acoustik?

Acoustik, powered by Findaway World, is a free audiobook mobile app. It is available to download for free in the app store. With Acoustik you have a streamlined, intuitive way of downloading and listening to your favorite content - anytime, anywhere. Where can I find Acoustik audiobooks? Acoustik audiobooks are available from select online retailers and local libraries. Both your borrowed and purchased books will appear together in the Acoustik app. For more information on where to purchase, visit www.Acoustik.com.

What does it cost to get the app?

Nothing - it's free!

How do I get access to the app?

You can download the free app from the App store of your mobile device of choice.

What devices run the Acoustik app?

The app runs on the following devices:

  • iPhone 3GS, 4, 4S, 5, 5S
  • iPad (all)
  • iPod touch 3rd generation and 4th generation
  • Android devices running 2.3 OS or higher
  • Barnes & Noble NOOK Tablets, HD, HD+ (not compatible with NOOK Color)

To get started, please visit the App store of your mobile device of choice.

Does it work on 3G or 4G network or does it need WiFi?

Audiobooks tend to be large files, but Acoustik has no download limit. You can download smaller audiobooks via a 3G/4G connection, but we recommend downloading the content using a WiFi connection, simply for speed and to best manage data usage from your mobile carrier.

This is my first time in the app. What should I do?

After you download the Acoustik mobile app you will need to either log in or create a new Acoustik account. If you have already created an Acoustik account on your library website or with another retailer, please log in using the same email and password.

What should I do if I forget my password for the Acoustik app?

Launch the app, go to the login page, enter your email address and then tap "Forgot Password". You will receive an email with your password to the email address provided when you registered.

What is the "Try Now" button?

"Try Now" includes preview content from several audiobooks so those unfamiliar with the app can try it out. To access your borrowed or purchased audiobooks, please log directly into the app.

How do I access my Acoustik audiobooks?

Once you download the app and log in, your borrowed or purchased audiobooks will automatically be waiting for you to download.

How long does it take to download an audiobook with the Acoustik mobile app?

Downloading an audiobook depends on the speed of your internet connection and the size of the file. You can begin listening as soon as the first chapter is downloaded.

How many times can I listen to an audiobook?

With the Acoustik audiobook app there is no limit to the number of times you can listen to an audiobook that has been downloaded to your mobile device. For audiobooks borrowed from a library, you can listen as many times as you like during your loan period.

How do I return an audiobook borrowed from my library?

Your borrowed copy of the audiobook is automatically returned to the library's collection at the end of the loan period.

Can I remove audiobooks from my mobile device?

Yes. You have complete control of the audiobooks that have been downloaded to your mobile device. If you have borrowed your audiobook from a library, you can return a checked out item to the library early by tapping "Return Item" from the details page. If an expired title is still appearing in your list, simply tap "Remove from Device" from the details page. If you have purchased an Acoustik audiobook, you can archive the book by tapping "Archive" from the book details page. It will remain on your list but be removed from your device. Purchased audiobooks can be re-downloaded at any time. Also, you can delete purchased audiobooks from the app from the settings page but, you would need to repurchase the content if you wanted to listen to it again.

What is the sleep timer?

The sleep timer is the clock icon found on the play screen that allows you to control the length of play time. Simply set the timer for the desired 15 minute increment or the end of each chapter and the timer will bookmark your place.

Can I pre-order audiobook titles with Acoustik?

Yes, you can pre-order Acoustik titles through select retailers. The pre-ordered titles will be delivered to your mobile device and automatically made available for download on the release date.

Who do I call with questions?

Please call (800)775-1800 with any questions, someone will be happy to assist you